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BEMA International

Tuesday, March 27, 2018

Job Opportunity\$54K. NYC. Brooklyn. EM-Operations Desktop Support Technician

NYC EMERGENCY MANAGEMENT
GRANT FUNDED THROUGH 8/31/2019 WITH THE POSSIBILITY OF AN EXTENSION
CITYWIDE JOB VACANCY NOTICE
Civil Service Title EMERGENCY PREPAREDNESS SPECIALIST
Title Code No.: 06766
Salary Range: $54,000 - $58,000
Office Title: OPERATIONS DESKTOP SUPPORT TECHNICIAN
Division/Work Unit: TECHNOLOGY & STRATEGIC RESOURCES/MANAGEMENT INFORMATION
SYSTEMS
Work Location: 165 CADMAN PLAZA EAST BROOKLYN, NY 11201
Hours/Shift: M – F / 9 – 5
Number of Positions: 1
JOB DESCRIPTION
Under the supervision of the Assistant Commissioner of Information Technology, the candidate will assist
staff with technical support of desktop and laptop computers, applications, and related technology.
Support includes specification, installation, and testing of computer systems and peripherals within
established standards and guidelines. Activities require interaction with application software and
operating systems to diagnose and resolve unique problems. The position utilizes one-on-one
consultancy to end-users. The position’s responsibilities require independent analyses, communication
and problem-solving. To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily:
 Assist staff with configurations and the ongoing usability of desktop computers (including PCoIP),
peripheral equipment (ex. KVM) and software within established standards and guidelines,
including troubleshooting issues with software, hardware, and operating systems
 Work with vendor support contacts to resolve technical problems with Audio Video equipment &
desktop computing equipment and software
 Maintain desktop and laptop images
 Maintain the integrity of the technology inventory system
 Review/escalate/resolve helpdesk tickets
 Work with procurement staff to purchase hardware and software
 Coordinate IT related interagency planning activities, such as meeting and workgroups
 Assists in coordinating IT-related adoption of final emergency management plans
 Identifies and resolves IT related gaps in existing emergency management plans
 Coordinate IT related activities in the field during large multi-agency incidents; coordinates
requests for IT resources; work with government agencies to provide IT assistance
Ideally, the technician should also have experience working with Emergency Service personnel, as they
will serve as the Technology Liaison for the Operations Division within OEM. In this capacity, the
technician will work with Watch Command and Response to ensure that their IT-related issues are met
during day-to-day operations.
The selected candidate will staff the City's Emergency Operations Center (EOC) during emergency
activations, and work during non-business hours during emergencies. The selected candidate will also
participate in drills and exercises and will assist with Ready NY presentations to external groups and will
undertake other special projects as assigned.
QUALIFICATION REQUIREMENTS
1. A master's degree from an accredited college in engineering, economics, emergency management,
public administration, urban planning, political science, the physical sciences, or related field, and one
year of satisfactory full-time professional experience in one or a combination of the following:
emergency management, fire or police or military service, public safety, public health, public
administration, urban planning, engineering, or another specialized area to which the appointment is to
be made, or,
2. A baccalaureate degree from an accredited college and two years of satisfactory full-time paid
professional experience in one or a combination of the area listed in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a state’s department of
education or a recognized accredited organization and six years of satisfactory full-time professional
experience in the areas listed in “1” above, at least two years of which must have been in one of those
areas, or another specialized area to which the appointment is made.
NOTE: New York City residency is generally required within 90 days of appointment. However,
City Employees in certain titles who have worked for the City for two continuous years may also
be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To
determine if the residency requirement applies to you, please discuss with the agency
representative at the time of interview.
PREFERRED SKILLS
 Windows 7,10; Office 2010, 2013, 2016
 PCoIP experience preferred
 Helpdesk Software experience, Track-it preferred
 Audio Video Experience, Exterity preferred
 Call Recording software Experience, NICE recording preferred
 iOS/Android Device Experience, MDM Experience preferred
 Detail oriented, as well as excellent multitasking skills a plus
 Recommended Certifications: MTA, MCP, MCSA
TO APPLY
Current City Employees: Apply via Employee Self-Service (ESS). Go to Recruiting Activities>Careers
and search Job ID# 335353
Non-City Employees/External Candidates: Apply via NYC Careers. Go to www.nyc.gov/careers/search
and search Job ID# 335353
NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
POSTING DATE:
MAR. 23, 2018
POST UNTIL:
FILLED
JVN:
017/18/470
-AN EQUAL OPPORTUNITY EMPLOYERSpecial
accommodations will be provided for disabled applicants.

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