August 2012
Veteran
Webinar – Summer Speaker Series
8/22 10:00AM
Presented by Debbie
Cabriera-Johnson and Alice Estrada, Procurement Technical Assistance
Center, (PTAC)
The Summer Speaker Series
will feature a variety of topics presented by private sector
consultants, government small business advisors, higher education
program directors and non-profit executives who will speak on their
subject matter expertise – all of them catering to aspiring and
existing veteran business owners.
Webinars are online and via
telephone and allow two-way communication between presenter and
attendee. You will be asked to input your name and email address then
AT&T Teleconference program will request a phone number to call
you. For further information, please call Patrick Rodriguez PIO/Veteran
Outreach Coordinator 818-552-3222
Boot Camp for
Small Business Owners
8/21 6:00PM-8:00PM
Presented by: Victor Green,
author of "How to Succeed in Business - by really trying"
Boot Camp for small business
owners is an ongoing business learning curve for all progressive
business people. A unique opportunity to meet regularly to discuss
issues such as: how to grow and expand your business. The moderator for
this 2 hour Boot Camp is Victor Green, an International Entrepreneur.
He has a vast amount of business experience and is regarded as a serial
entrepreneur. He will share with you his experiences and guide you to
better and greater things in your business.
Some topics for discussion
are:
Improving profitability
Identifying your customers
Expanding your business
Prompting your business
What promotional ideas work
How to be motivated all the
time
Please register separately
for each class. Register for one class or for all.
Workshop series are
scheduled for June 12, July 10, July 24, August 7, and August 21 2012
Veteran
Webinar – Summer Speaker Series
8/29 10:00AM
Presented by William Osgood,
ELITE SDVOB
The Summer Speaker Series
will feature a variety of topics presented by private sector
consultants, government small business advisors, higher education
program directors and non-profit executives who will speak on their
subject matter expertise – all of them catering to aspiring and
existing veteran business owners.
Webinars are online and via
telephone and allow two-way communication between presenter and
attendee. You will be asked to input your name and email address then
AT&T Teleconference program will request a phone number to call
you. For further information, please call Patrick Rodriguez PIO/Veteran
Outreach Coordinator 818-552-3222
Proposal
Preparation – 7(j)
8/28 8:30AM-5:00PM
Presented by Stover &
Associates, Inc.
The U.S. Small Business
Administration Office of 8(a) Business Development 7(j) Management
& Technical Assistance Program is offering this no cost training
for 7(j) eligible businesses. Topics will include: Strategizing for a
winning price; how RFP elements influence strategy; developing the tech
proposal; past performance; how the winner is selected and the proposal
review process.
Workshop information:
Phyllis Embree/Chris Strudthoff, 770-423-9888
Government
Contract Negotiations – 7(j)
8/30 8:30AM-5:00PM
Presented by Stover &
Associates, Inc.
The U.S. Small Business
Administration Office of 8(a) Business Development 7(j) Management
& Technical Assistance Program is offering this no cost training
for 7(j) eligible businesses. Topics will include: How and when to
negotiate during government contracting; cost considerations when
negotiating price; tips and techniques for successful negotiations and
negotiations with government vs. commercial negotiations.
Workshop information:
Phyllis Embree/Chris Strudthoff, 770-423-9888
September 2012
State Payroll Tax Seminar
9/12
9:00AM – 1:00PM
Presented by the California
EDD Tax office
Who would benefit:
•
Those seeking hands-on experience in calculating taxes and completing
payroll tax forms.
•
Anyone who has attended a previous Federal/State or State Basic Payroll
Tax Seminar.
•
Those familiar with State payroll tax reporting who would like additional
practice.
Creating a Service Driven
Culture to Expand Your Bottom Line
9/19
1:00PM – 3:00PM
Presented by Diana Price
It’s a brand new world in
customer service, and given this trend, everyone serving customers must
understand that the ones who will be successful are those who will
serve the savvy customers, your livelihood, with Spicy Service
Interactions and solutions to their problems. This is a fun interactive
presentation that teaches business professionals and front line teams
what actions to take to create a sustainable service culture, boost
business, and manage the customers’ rising expectations. The
result is a higher quality of service at all business levels.
Learning Objectives Include:
How to Use Customer Service
as a Profit Strategy
Significantly improve your
company’s perception and create service value
Understand what your
customer expects from you
The secrets to transforming
objections/complaints into opportunities
Helpful, practical service
recovery techniques
Diana Price has been
teaching service leadership for more than 20 years with a focus on how
people treat each other. Her passion is teaching professionals on how
to make their servicing culture serve them successfully and making it a
profitable business strategy. "Service in the Spotlight",
Diana's talk radio show on KLASFM 89.7 is heard Sundays afternoons at
4pm. It is also available on the internet at www.KLASFM.com
or by mobile phone by dialing 323.461.6676. She is enthusiastic,
engaging and caring, making a remarkable difference with every client
she encounters.
Financial Strategies for
Business Success
9/20 9:00
AM – 12:00 PM
Presented by Kelly Rolfe
Financial Services
Finances are the number one
reason the majority of businesses fail and yet most small business
owners still neglect them. By simply implementing a financial strategy
that guides the business through a plan of action to reach the target
income level, the business outcome will dramatically improve. Come
learn 5 key financial strategies to reach your income goals in 2012.
Export Plan Development
9/26 8:00
AM – 12:00 PM
Understand the essentials of
an international business plan, the additional costs associated with
exporting, product pricing and marketing for international markets, and
the importance of receptive markets.
Instructor: Lynn Stewart,
MBA
To register please contact:
Center for International Trade Development- Long Beach by phone: (562)
938 - 5018 or by email: lbito@lbcc.eduwww.citd.org
Creating a Service Driven
Culture to Expand Your Bottom Line
9/26 1:00PM –
3:00PM
Presented by Diana Price
It’s a brand new world in
customer service, and given this trend, everyone serving customers must
understand that the ones who will be successful are those who will
serve the savvy customers, your livelihood, with Spicy Service
Interactions and solutions to their problems. This is a fun interactive
presentation that teaches business professionals and front line teams
what actions to take to create a sustainable service culture, boost
business, and manage the customers’ rising expectations. The
result is a higher quality of service at all business levels.
Learning Objectives Include:
How to Use Customer Service
as a Profit Strategy
Significantly improve your
company’s perception and create service value
Understand what your
customer expects from you
The secrets to transforming
objections/complaints into opportunities
Helpful, practical service
recovery techniques
Diana Price has been
teaching service leadership for more than 20 years with a focus on how
people treat each other. Her passion is teaching professionals on how
to make their servicing culture serve them successfully and making it a
profitable business strategy. "Service in the Spotlight",
Diana's talk radio show on KLASFM 89.7 is heard Sundays afternoons at
4pm. It is also available on the internet at www.KLASFM.com
or by mobile phone by dialing 323.461.6676. She is enthusiastic,
engaging and caring, making a remarkable difference with every client
she encounters.
___________________________________________________________________________
Green.SBA.gov
helps small businesses find green contracts, grants, and partnerships
throughout the federal government. It promotes sustainable,
environmentally friendly procurement practices and lets small
businesses share information related to green contracting.
Free Small Business
Counseling by Appointment…..Call or Click
The SBA training program is
made possible by the generous support of our volunteer teachers and
presenters. We appreciate their time and expertise; however,
these presentations do not represent an endorsement of their views,
opinions, products, or services by SBA. All SBA programs are
extended to the public on a nondiscriminatory basis. Reasonable
arrangements for persons with disabilities will be made, if requested
at least 2 weeks in advance.
Date: 8/16/2012
Christina Stace 818-552-3288
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