Thursday, September 7, 2023

When a crisis or disaster strikes. J.D. Power’s 2023 best and worst home insurance companies for claims.”


J.D. Power’s 2023 best and worst home insurance companies for claims

J.D. Power surveyed more than 5,500 homeowners insurance policyholders regarding claims service and 11,630 about their insurance experience overall. Erie Insurance is No. 1 for claims satisfaction in 2023.

J.D. Power’s 2023 Property Claims Satisfaction study places Erie Insurance, Amica and Nationwide as the top three best insurance companies for home insurance claims. Automobile Club of Southern California (AAA) and Homesite are the bottom two companies in the research firm’s claims rankings for this year.

The overall home insurance satisfaction survey, last released in the fall of 2022, ranked Amica as the best home insurance company, followed by American Family and The Hartford. Farmers and Homesite landed in the bottom two.

For the claims survey, J.D. Power asked 5,343 homeowners insurance policyholders how they felt about recent claims experience in key areas, including the final settlement, interaction with representatives, and the estimate and repair process. J.D. Power releases its claims satisfaction survey annually in February.

The larger overall home insurance study surveyed 11,630 homeowners on five factors: interaction, policy offerings, price, billing process and policy information, and claims. J.D. Power releases its overall satisfaction survey annually in September, so 2023 results are not yet available. 

Amica regularly tops J.D. Power’s rankings for both homeowners insurance satisfaction overall and for claims, and took the top spot in both surveys in 2022, although it tied with The Hartford in the overall score. Erie Insurance bumped Amica out of first place in the 2023 claims survey.

Read on to learn how the top insurance companies ranked and what affected claims satisfaction in 2023, and take a look at the overall satisfaction scores for 2022 ahead of the new survey.

Key takeaways

Erie Insurance, Amica and Nationwide top the list for property insurance claims satisfaction, according to a 2023 study by J.D. Power.

Automobile Club of Southern California and Homesite are rated at the bottom for customer service during the claims process.

Amica, American Family and The Hartford took the top three spots for overall home insurance satisfaction in J.D. Power's 2022 survey, with 2023 results not yet available.

Farmers and Homesite are the bottom two companies in the overall satisfaction survey.


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