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Join FEMA’s Mobile App Beta Testing Program
The FEMA App team is recruiting
volunteers to join the Beta Testing program for the FEMA mobile app. Volunteers will provide feedback and
help improve the FEMA disaster survivor experience for all users on mobile
devices. Sign up for the Beta program at Become a FEMA App
Beta Tester | FEMA.gov.
The FEMA App is a vital source of
information for survivors. Ensuring its functionality is crucial to providing
an accessible, frustration-free customer experience.
“As with all apps, the FEMA app
needs to go through regular updates and feature enhancements,” said Digital
Product Manager Olivia Delfert. “These updates show up differently depending on
your phone, carrier, operating system and other factors. The more variety of
users we have testing the app updates under different circumstances, the higher
our chance of catching bugs before the updates are launched and the better our
customer experience. We also want to capture a variety of users. People will
interpret information differently, and we want to ensure the app is as
intuitive as possible for everyone.”
While all testers are welcome,
the team is particularly interested in hearing user perspectives from former
disaster survivors, individuals with access and functional needs, Spanish App
users and local hires. Testers will be given access to an app testing
environment with a list of questions to guide their exploration, prompting them
to provide feedback on different parts of the FEMA app on their personal phone
prior to large FEMA app updates.
Please note that the beta
versions of the FEMA app are early-stage iterations. They are still in
development, contain known issues and are updated regularly.
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